Service Policy
SUNKIN provides standardized and customer-oriented shopping services to ensure a safe, pleasant and reliable shopping experience for every customer. Our complete service rules are as follows:
1. Pre-sales Service
We provide professional product consultation, including size selection, fabric features, style matching, color difference explanation, size chart guidance and inventory status. We offer accurate size recommendations according to your height, weight and dressing habits to reduce size mismatch problems. All product descriptions, pictures and parameters are true and detailed without false promotion.
2. In-sales Service
All orders will be confirmed and processed promptly after payment. We will update order status, stock preparation and shipping information in real time. In case of stock shortage, product defects or special circumstances, our team will contact you immediately to provide solutions including order delay, product replacement or full refund according to your preference.
3. After-sales Service
We support standard return, refund and exchange services in accordance with our official return policy. For quality problems, wrong items, missing items or shipping errors caused by our store, we take full responsibility and cover the return shipping fees. We always solve after-sales problems actively and efficiently to protect customer rights and interests.
4. Customer Protection Service
We strictly protect customer personal privacy and transaction security. We will never disclose, sell or share your personal information without official authorization. All transactions are safe and compliant to ensure your shopping privacy and fund security.